影响流程变革成败的四个关键因素是什么？根据麦肯锡的调查结果显示，全球管理变革项目的成功率只有30%，国际上流程变革的成功率也不到 30%。为什么变革的成功率这么低？我们应该如何控制变革的风险，提升变革的成功率呢？

影响流程变革的第一个关键因素是变革认知

影响流程变革的第一个关键因素的变革认知。当一个组织启动变革的时候，假如缺乏变革的共识，那么整个变革就不会有群众的基础，也就是没有做变革的充分准备，那么变革很容易变成是一个神秘的人，关在一个神秘的办公室，最后产出一套神秘的方案。到了执行阶段，大家普遍反对他。

影响流程变革的第二个关键因素的变革策略。

影响流程变革的第二个关键因素的变革策略。如果组织缺乏变革的策略就会放大变革的风险。企业处于不同的发展阶段，以及内部变革的环境、资源、能力和配套的机制都有很大差异。所以需要更灵活的策略来控制变革风险。如果企业变得过于激进，就会产生强大的变革阻力，甚至会带来组织上的混乱，导致变革的失败。所以一个企业要采取更加灵活的变革策略，来控制变革的风险。

影响流程变革的第三个关键因素的变革能力。

影响流程变革的第三个关键因素的变革能力。如果变革缺乏方法和工具，就不会有变革方案的质量以及落地的效果。所以组织需要进行变革的赋能。有些企业把开发流程看的过于简单，以为几个人将流程文件编制一下，大家会签以后就发布，结果发现没有任何效果。还有一些企业说能不能花三个月的时间把公司的流程都建设好。这说明大家对流程的建设缺乏一个更深入的认识，低估了流程建设的难度和复杂性。

影响流程变革的第四个关键因素的变革机制。

影响流程变革的第四个关键因素的变革机制。如果缺乏变革的机制，变革就不会有持续性，很容易变成运动式变革，所以一个企业的变革需要有变革责任的分解、变革资源的保障以及变革制度和流程的建立，也是相配套的变革激励机制的构建。接下来就分别围绕着这四个关键因素，给大家做一个分享。

翻译：

What are the four key factors that affect the success or failure of process change">

The first key factor affecting process change is change perception

Change awareness of the first critical factor affecting process change. When an organization starts a change, if there is no consensus for change, then the whole change will not have a mass foundation, that is, there is no adequate preparation for change, then the change will easily become a mysterious person, locked in a mysterious office, and finally produce a mysterious plan. When it came to implementation, there was widespread opposition to him.

The second key factor affecting process change is the change strategy.

The second key factor affecting process change is the change strategy. The risk of change is magnified if the organization lacks a strategy for change. Enterprises are in different stages of development, as well as the environment, resources, capabilities and supporting mechanisms of internal change are very different. Therefore, more flexible strategies are needed to control the risk of change. If companies become too aggressive, there will be strong resistance to change, and even organizational chaos, leading to the failure of change. Therefore, an enterprise should adopt a more flexible change strategy to control the risk of change.

The third key factor affecting process change is the ability to change.

The third key factor affecting process change is the ability to change. If the change lacks methods and tools, there will be no quality of the change program and the effect of the implementation. So organizations need to be empowered to change. Some companies look at the development process too simple, thinking that a few people will compile the process document, everyone will sign after the release, the results found that there is no effect. Some companies say they can take three months to get their processes in place. This shows that people lack a deeper understanding of process construction and underestimate the difficulty and complexity of process construction.

The fourth key factor affecting process change is the change mechanism.

The fourth key factor affecting process change is the change mechanism. Without a change mechanism, the change will not be sustainable and will easily become a movement change. Therefore, the change of an enterprise needs to decompose the responsibility for the change, guarantee the resources for the change, establish the change system and process, and construct the corresponding incentive mechanism for the change. Next, I will give you a share around these four key factors.

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